Through automated processes, cross-channel services, new sales channels and customer-related services, digital sales is the driver of success in modern companies. The current crisis is fundamentally changing business processes. Sales are also affected by this. Traditional elements, such as trade fairs, no longer work. Sales people, like many others, are in home offices. But they lack the appropriate tools and processes to successfully close deals without being in direct contact with the customer. To help you emerge from the crisis better positioned and stronger, we show you how to digitalise your sales.
Digital sales is much more than just marketing and selling via digital sales channels. The digitalisation of sales structures takes place at different levels and fields of action. Sales is always a company-wide and cross-departmental process. It consists of a multitude of individual steps such as customer contact, service presentation, offer creation and order processing, provision and logistics, invoicing, warranties, etc., as well as partly overarching service & customer retention. It is crucial to know the individual elements and actors in the sales process, to link them efficiently and to ensure targeted control – also across various channels.
Erfahren Sie in unserem Whitepaper wie Sie Ihren Vertrieb digitalisieren und erfolgreich für die Zukunft aufstellen.
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